◯Frequently Asked Questions

• What is VINYLVERSE?
• Does it cost money to become a member of the VINYLVERSE app?
• Can I manage records purchased outside of VINYLVERSE with the app?
• Can minors use the app?
• What payment methods are available for purchases?
• Is cryptocurrency payment available?

◯What is an NFT?

• What is an NFT?
• Which blockchains are supported?
• Are gas fees incurred during purchases?
• Is a wallet like Metamask required?

◯How do I register as a member?

• How to Install?
• How to Register as a Member
• How to Check and Edit Your Registration Details
• Cannot Log In
• I Forgot My Password

◯What is PHYGITAL VINYL?

• What is the difference between PHYGITAL VINYL and traditional records?
• How to Purchase PHYGITAL VINYL
• What is PHYGITAL VINYL’s Scan-to-Own Feature?

◯What is My Gallery?

• What You Can Do with My Gallery
• How to Store Your Collection
• How to Listen to Your Collection
• What is an Owner Card?

◯How to List Records for Sale (Scheduled for implementation in early 2025.)

• About Listing Records for Sale
• About Age Restrictions for Sales
• About Seller Identity Verification
• Can PHYGITAL VINYL be sold outside of VINYLVERSE?
• About NFT Transfers
• About Cancellations and Refunds After Purchase
• How to Check Your Order?
• How to Conduct Transactions
• How to Ship Items
• Will I Lose Access to a PHYGITAL VINYL After Selling It?
• What about customs duties and other taxes for international shipping?
• What Should I Do in Case of a Dispute?

◯How to Purchase Records

• How to Purchase Records Within the App
• Is online payment secure?
• How can I change or cancel my payment method?
• How to Check Your Order
• About the Transaction Screen
• How can I track the shipping status after placing an order?
• About Cancellations and Refunds After Purchase
• What to Do If the Product Doesn’t Arrive
• How to Use the Purchased PHYGITAL VINYL in the App
• Where can I view my past transaction history?
• About the Shipping Address
• How can I use PHYGITAL VINYL purchased outside of VINYLVERSE in the app?
• What to Do in Case of a Problem

◯About Payments

• What payment methods are available?
• Is it possible to pay with cryptocurrency?

◯About the Handling of Personal Information

• What type of personal information is collected, and how is it used?
• Where can I find the latest version of the privacy policy?

◯About Account Deletion

• What happens to my collection if I delete my account?
• If I delete my account and later re-register, can I recover my collection?
• How to Delete Your Account