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There can be various reasons for canceling a transaction.

We recommend using the comment feature to communicate directly between the seller and the buyer.

Please agree on whether the cancellation is due to the seller’s or the buyer’s circumstances.

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If the seller initiates the cancellation process, they must select whether the cancellation is due to the seller’s or the buyer’s circumstances.

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If a cancellation request is made by the buyer, the process will begin once it is accepted. If the request is declined, the transaction will proceed as usual.

If a cancellation is agreed upon, a refund will be issued to the buyer’s credit card used for the original payment. In the case of a buyer-initiated cancellation, Stripe will deduct transaction fees twice—once for the initial purchase and once for the refund—and the remaining amount will be refunded. If the cancellation is due to the seller, the buyer will not bear any transaction fees.

Once the cancellation is accepted, the refund will be completed within approximately three business days.

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← Contact VINYLVERSE Support

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Revenue →

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Index of "How To Use”

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